Return Policy

Simple 30-Day Return Policy

We offer a very simple  30-day money-back return policy on your purchases. We will even pay for return shipping on most U.S. orders. Our risk-free return policy allows you to be confident and at ease when purchasing from us.

Note: Valid only for items returned in their unworn, original condition within 30 days of the shipping date. For repairs, customers are responsible for shipping costs.

 

Free Domestic Return Shipping

Please  call us at 212 395 9724  to request a return and we will walk you through the process. Complimentary return label will only be provided if the shipment will arrive to us by the 30 days. If not, customers will need to arrange shipping and pay the postage. Only one courtesy return label will be provided to a customer within a 3 months period. International customers will need to return items at their expense. Orders with multiple gemstones or comparison shopping orders will need to return items at their expense if all the gemstones within the order are returned.

Note: Customers are responsible for shipping expenses for all repairs.

 

Returnable Items

 

You can return ANY item on our site for a refund except items specified in the non-returnable items below.

 

Non-Returnable Items

 

Customised gemstones  items which we don’t carry on the site that are hand crafted based on customer requirements.

Astrological gemston and  items.

.Gemstones with personalized laser inscriptions.

Loose gemstone purchases that have been set into jewelry by a third-party jeweler.

ExchangesReturnable jewelry items may be exchanged. Exchanges are final sale.

 

Gemstone Comparison Shopping Return Policy

 

The return policy for gemstone comparison shopping orders is two (2) week from the date of shipment. If items are not returned to us within the two (2) weeks, you will be charged a 10% restocking fee. Items not returned within 30 days of shipping will not be returnable. Comparison shopping orders will need to return items at their expense if all the gemstones within the order are returned. If you are looking to compare different gemstones to help you decide.

 

Refund Amount and Method

 

We offer 100% refund for your order amount less expedited shipping and service charges if any . All refunds will be made in the same manner they were received. Payments from wire transfer will be refunded via check.

Note: Returns on orders purchased through American Express will incur a 3.5% fee. American Express does not refund merchant fees and therefore we can not offer a full refund. Full refunds will be offered on items purchased though Visa, MasterCard.

 

 

How to Prepare a Return

 

Domestic Returns

Please call us at 1-888-436-7692 for your courtesy FedEx return label.

Your FedEx return label will be emailed to you. Please print the return label. Our label includes full insurance from our third-party insurer. DO NOT take additional insurance from FedEx.

Go to your nearest FedEx location. Pick up a free Medium size shipping box and place the items for return within the box.

Include all items received from the original shipment, including all certificates and appraisals. Please note, missing certificates and appraisals carry a replacement fee (see Terms and Conditions below).

Affix the printed return FedEx label on top of the medium size FedEx box. Request the assistance of a FedEx representative if you are uncertain or need help.

Please make sure the FedEx representative scans your package and provides you a receipt. Note, the receipt is very important and needs to be kept in a safe place until you have received your refund.

Returns generally take 2-3 business days for us to process from the receipt of the item. Please allow your credit card company additional 5-7 business days to process the refund.

International Returns

Please call us at (212) 395-9724 or email us at to request a return authorization code. Please make certain to put this number on the outermost packaging right below our address. If the RA Code is not clearly visible on the outermost packaging, it may be refused.

Place all items received in the original packaging including all certificates and appraisals (don’t forget this – missing certificates and appraisals carry a replacement fee – see Terms and Conditions below).

Address the package to:

Viva gems USA Inc.

Returns Dept.

62 W 47th St, # 805 A

New York, NY 10036

RA Code: [Write your RA Code here]

Also, clearly print your name and address on the outside of the package.

We recommend customer’s take full insurance on the package and request a signature confirmation

Returns generally take 2-3 business days for us to process from the receipt of the item. Please allow your credit card company additional 5-7 business days to process the refund.

Terms and Conditions

 

This policy is subject to certain conditions:

Items must be returned within the due date specified on the invoice you received (30 days from the shipment date). Any returns received after this period will not be accepted.

Items must be returned in their original, unworn, undamaged condition with the original tags (where applicable) never having been removed – no exceptions.

Any international package returned without an RA Code may not be accepted.

Accompanying certificates must be returned. Missing certificates will cause the replacement cost to be deducted from the refund amount

Viva Gems USA will not reimburse you for unauthorized shipping expenses incurred. You are responsible for any charges incurred if you choose to ship the return package through a different carrier than that which  we  provides for. Do not ship returns C.O.D. Please note that in the event you disregard this condition,  Viva Gems USA reserves the right to charge your credit card for any fees we incur upon receipt of your package.